After his third iPhone 3G continued to cut him off in the middle of his conversations, Ryan Shaw had seen enough."The phone was a disappointment from the standpoint that it couldn't maintain a consistent connection with the 3G network...All the other features were fantastic," said Shaw, a sales professional living in a Cleveland suburb. But those other features weren't enough to prevent him from returning to Verizon and the BlackBerry after deciding the hassle just wasn't worth it.
Widespread complaints about the iPhone 3G's reception have spread across the Internet in the month since Apple and AT&T released the successor to the original iPhone. The companies insist that nothing is wrong, but the complaints have been mounting through e-mails, water-cooler discussions, and message boards on Apple's own Web site: iPhone 3G users are having trouble connecting, and staying connected, to the 3G networks in their areas.
Users say the iPhone 3G will switch between 3G networks and EDGE networks even when the device is sitting still. They'll lose reception in the middle of a call while traveling through a 3G-rich environment. Friends with other 3G phones on AT&T's network are not reporting similar problems. And the issues don't appear to be confined to AT&T's network: iPhone 3G users in other countries report similar problems with their new phones.
As you can imagine, this doesn't sit well with many who eagerly bought the iPhone 3G to take advantage of 3G networks, which Apple promises are "twice as fast" as the EDGE networks in its advertising material. "Frankly, if I knew it was going to be like this, I wouldn't have paid the extra $10 a month," said iPhone 3G owner David Howard of Provo, Utah.
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